Botikk — Multi-channel Meta Tech Provider Platform

WhatsApp · Facebook · Instagram · Ads · Lead Ads in one CRM

Client: Botikk Digital Services (Kuwait)
Date: May 2026
Duration: 8+ أشهر
Role: Full-Stack

Botikk — Multi-channel Meta Tech Provider Platform

Under Development View Live →

— Overview

Botikk is a production SaaS built from scratch to act as a Meta Tech Provider for merchants across the Gulf and beyond. It unifies every Meta channel a merchant uses — WhatsApp Business, Facebook Pages/Messenger, Instagram, Ad Accounts and Lead Ads — behind one shared inbox, layers a catalog and order-management module on top, and turns conversations into measurable revenue. The operating company (INFINITE REPLAY COMMISSION AGENT AND COMMISSION TRADE CO. — Kuwait) is Meta Business-Verified since 14 May 2026; the Business Portfolio ID is 1606092677267716.

Problem

Merchants juggle 3–5 separate SaaS subscriptions to run their Meta channels — and none of them share data. The result: no unified reporting, weak lead tracking, and a disconnect between ad → conversation → order.

✓

Solution

A single Meta-registered Tech Provider that hosts a unified inbox + catalog + orders + AI replies + Lead Ads sync + live Recharts dashboards.

— Key features

What it does.

✓ Unified cross-channel inbox
✓ WhatsApp Business Cloud API
✓ Facebook Pages + Messenger
✓ Instagram Direct + Comments
✓ Ad Accounts management
✓ Lead Ads webhook sync
✓ Catalog + Orders module
✓ Stripe / PayPal / MyFatoorah
✓ Recharts dashboards
✓ React Flow visual workflows
✓ Support tickets + 2FA (otplib)
✓ PDF (PDFKit) & Excel (ExcelJS) exports

— Results

Impact in production.

Meta Business Verification on 14 May 2026

Business Portfolio ID 1606092677267716

Replaces 3–5 separate SaaS subscriptions

One inbox across 5 Meta channels

Tech Provider architecture scales to dozens of merchants

— Tech stack

Built with.

React 19 Vite 6 Tailwind CSS 4 TanStack Query React Router 7 Zustand @xyflow/react Recharts Socket.io-client Stripe React PayPal React Node.js Express 5 Knex 3 MySQL 8 Socket.io 4 JWT PDFKit ExcelJS node-cron Nodemailer otplib (2FA) qrcode svg-captcha Stripe PayPal MyFatoorah

— Let's build

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