iLink — WhatsApp Business SaaS (Baileys)

WhatsCrm — multi-number inbox, chatbot, broadcasts

Client: Mohsen Alwan — Predecessor of Botikk
Date: Sep 2025
Duration: 8 أشهر
Role: Full-Stack

iLink — WhatsApp Business SaaS (Baileys)

— Overview

iLink (internally WhatsCrm) is a SaaS platform built for companies that rely on WhatsApp as their main sales and support channel, back when the official Cloud API was not affordable. It runs dozens of numbers in parallel through the open-source Baileys library, ships a multi-agent inbox, scheduled broadcast campaigns, a customisable chatbot, built-in tickets, and visual workflow automation.

Problem

Teams using WhatsApp for thousands of customers drown in chaos — no routing, no follow-up, no automation — and the official Cloud API was prohibitively expensive when iLink launched.

✓

Solution

A SaaS that consolidates WhatsApp messages from many numbers through Baileys, routes them to agents, runs a smart chatbot, and executes broadcast campaigns.

— Key features

What it does.

✓ Multi-number inbox (Baileys)
✓ Customisable chatbot
✓ Scheduled broadcast campaigns
✓ Templates + quick replies
✓ Built-in support tickets
✓ Workflow automation
✓ Stripe subscriptions
✓ External webhooks

— Results

Impact in production.

Replaced 3+ separate SaaS subscriptions

Processed 50,000+ chats per month

70% lower operating cost vs official Cloud API at launch

— Tech stack

Built with.

Node.js Express MySQL 2 Socket.io Baileys @google/generative-ai React 18 Material UI Stripe Nodemailer JWT

— Let's build

Got a similar project in mind?

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